All companies applying to become a member of IPWFI are put through a vetting procedure which includes obtaining references from suppliers and past customers as well as the financial stability of both the business and its owners/directors.

Financial Conduct Authority (FCA)

IPWFI is an Appointed Representative of HomePro Limited, which is authorised and regulated by the FCA.

As an Appointed Representative, we are allowed to deal in the administration of general insurance. This means that we provide the insurance to the customer direct, thereby ensuring that the member does not have to worry about the rules governing insurance backed guarantees and deposit indemnity cover.

Deposit Indemnity Protection

This indemnity protection, which is underwritten by *Guarantee Protection Insurance Limited or **Red Sands Insurance Company (Europe) Limited, provides cover for up to 25% of the contract value and lasts for 90 days from the date the deposit is paid.

Should the member company cease to trade through liquidation, bankruptcy or death of the principals prior to any work commencing, the customer will be able to make a claim.

Insurance Backed Guarantee

The guarantee, which again is underwritten by Guarantee Protection Insurance Limited or *Red Sands Insurance Company (Europe) Limited, mirrors that of the member’s own guarantee, subject to the terms of the Insurance Policy, and provides cover for up to 10 years of the full contract value of the installation for repairs or replacements in the event of the member company ceasing to trade through liquidation, bankruptcy, or death of the principals.

Why Does The Customer Need A Guarantee?

The installing company has to provide its own guarantee and providing it remains in business the consumer will never have to resort to the insurance backed guarantee for remedial work. However, there are an alarming number of consumers who have had problems only to find that the original installing company has ceased to trade and have had to find the costs of having the problem rectified themselves.

Choosing a company that are members of our organisation and having an insurance backed guarantee will ensure that you have peace of mind should anything go wrong and the member company has ceased to trade, as any problems will be rectified with the minimum amount of fuss.

Insurance Certificate

Upon the successful completion of an installation or home improvement, simply return the Customer Return Slip from the bottom of the Customer Return Form and, providing that the contractor is still trading at the time of receipt, we will forward a certificate of insurance to you without delay.

*Guarantee Protection Insurance Ltd is registered in England as a Limited Company, with the registration number of 03326800, and the registered address of 37-39 Lime Street, London, EC3M 7AY. Guarantee Protection Insurance Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Guarantee Protection Insurance Ltd’s Firm Reference Number on the Financial Services Register is 207658.

**Red Sands Insurance Company (Europe) Limited is authorised and regulated by the Gibraltar Financial Services Commission under the Insurance Companies Act 1987 of Gibraltar and is a member of the UK's Financial Services Compensation Scheme and the Association of British Insurers (ABI). Registered in Gibraltar at Level 3 Ocean Village Business Centre, 23 Ocean Village Promenade, Gibraltar. (Registered No. 87598).